KEEPING SAFE

 

Update 09 March 2020

At Tendercare we are ensuring that we are behaving in a responsible manner in the current climate.   We have carefully considered the updated official advice and undertaken a full revision of our risk assessments to ensure that we look after the health and well being of our customers and colleagues, and respect what we are being asked to do to protect the NHS. We also recognise the value of our gardens and  outdoor spaces to the health and mental well being of our customers.                             


Researching your order from your office or home or…even from your garden!

 

You can research and order your plant selection from our webshop ( enquiry only and order options) or send an email to sales@tendercare.co.uk .  

 

We are loading new pictures on to our website each day but missing ones can be taken and sent to you by WhatsApp or email.


Our Tendercare APP can be downloaded from the Apple or Play Store. 

With both the APP and the Webshop you can search on name or part of the name (e.g. Photinia x fra. Red Robin can be found typing in Robin, thank goodness!).

 

We also offer a Right Plant Selection Service to help you fill gaps in the garden or complete border suggestions.  The service is based on photographs that you can send to the spaces you wish to plant and a detailed plant list prepared for you to choose from.  

 

Our charge for this service starts at £75.00 and is refunded against order (Terms and Conditions apply).  We are very lucky, our horticulturalists are all (rare to find) experts!


 

Visiting the nursery


Local customers can visit the nursery by pre-booked appointment to view our plants as a form of exercise or to combine with a collection.  

 

We will also email you a map and price list when you book your visit.  You can also call our sales staff on 01895 837120 when on site for telephone help with your order or plant selection.  Please download our APP for easy access to prices and to record what you are interested in at the nursery.  

We are not currently open for cash and carry, only pre booked collections and deliveries.

 

Collections

We will be happy to pick your order for collection from our site:

Once the order is picked we will contact you with the details and request payment over the telephone.

We will agree at a time with you to collect your order.

When you arrive at the customer  gates please call 07557 439492 or 01895 837120.

We will advise you where your order can be found or will be loaded (larger material).  

For small plants you will be asked to load the car yourself.

Please remain 2m from any member of our staff dealing with your order.

You can call our sales staff on 01895 837120 when on site for directions or help.

 

Deliveries

Deliveries will continue as usual however:

We will be scheduling full lorries to go out wherever possible so you may have to wait a little longer for your order and agree to the date offered.  Local deliveries will generally go out on a Thursday.

Our drivers will perform the offload to a suitable space in your property, as near to the kerb as possible.

Please do not offer to help them and remain at least two metres away from them.

They will check the order and leave the paperwork with it.

They will not require a signature.

If there are any discrepancies please contact us and we will deal with them immediately.


 

As the situation develops we will continually reassess our position in line with the Official Government Advice.

 

Thank you for your support and stay safe.

 

Best wishes from all the team at

Tendercare Nurseries